Frequently Asked Questions

YES. You will receive a NEW Secure EMV-Chip Liberty Bank Everyday Points VISA® Debit Card! You continue to use your current Liberty Bank Debit card(s) until 3:30 a.m. on Monday, March 12, 2018. You will receive your new Liberty Bank Everyday Points Visa Debit card(s) and your new PIN (personal identification number), mailed separately, the week of February 26th.

Once you receive your new Liberty Bank card and PIN, activate your card by calling, toll-free, at (866) 392-9952 prior to March 12 to ensure your card is active and ready for use beginning on March 12.

Please remember:

  1. Activate upon receipt, but PLEASE DO NOT USE YOUR NEW SECURE EMV_CHIP LIBERTY BANK EVERYDAY POINTS VISA CARDS PRIOR TO 3:30 A.M. ON MONDAY, MARCHAR 12, 2018.
  2. Contact any service providers or creditors who use your old debit card number for recurring or automatic payment arrangements. Provide them with your new Liberty Bank debit card number and expiration date for payments due on or after March 12, 2018.
  3. Please detroy and safely discard your old Liberty Bank Debit MasterCard card(s) on or after March 12, 2018.
In addition, your NEW debit card will include increased ATM and Point of Sale (POS) daily limits. You are able to access up to $500 in ATM withdrawals each day and you can authorize up to $3,500 in POS purchases each day

Liberty’s end-of-business-day processing time is 6:00 p.m., Monday – Friday (excluding holidays), for all deposits made in person at any Liberty Bank location. Beginning March 12, 2018, the daily cut-off time for online banking transfers will be 5:00 p.m.; ATM deposits and transfers will be1:00 p.m., and Mobile Deposits will be 2:00 p.m., Monday – Friday (excluding holidays). Transactions conducted after the daily cut-off times will be credited on the next business day.

YES. You will be able to access your accounts online at bankliberty.com beginning on Monday, March 12, 2018. However, please read the following section regarding important times and dates when online account access and activities will be temporarily unavailable.

Online Banking

  • Online banking access will be temporarily suspended beginning at 2:00 p.m. on Friday, March 9, 2018 to begin conversion through Sunday, March 11, 2018.
  • When you login for the first time at bankliberty.com on or after Monday, March 12, 2018, unless you are contacted personally, your username and password will remain the same.
  • Any Account Alerts that you may have set-up will not transfer. You will need to customize these again under Alerts.

Online Bill Pay

  • If you are a current Online Bill Pay user, your biller information, history, and any pending/scheduled payments (made prior to Friday, March 9, 2018 at 7:00 a.m.) will transfer over with no changes.
  • Beginning at 7:00 a.m. on Friday March 9, 2018, Bill Pay will be temporarily unavailable until Monday, March 12. Please make or schedule any Bill Payments due prior to or on March 12, 2018 before March 9th at 7:00 a.m.
  • E-Bills will convert. You will not need to re-initiate any E-Bills you currently receive. However, person-to-person payments will not convert. We will be introducing a new P2P service soon, stay tuned for details!
  • Recurring Bill Payments that fall on weekend dates or federal holidays will process on the previous business day.

Mobile Banking

  • Mobile banking access will be temporarily suspended beginning at 2:00 p.m. on Friday, March 9, 2018 to begin conversion through Sunday, March 11, 2018.
  • To use mobile banking for the first time, you will need to first login to your Online Banking account at bankliberty.com. Once you have done this (see Online Banking login information above), you will be able to setup and use Mobile Banking.
  • Download our NEW UCB mobile app. Search for “UCB Bank” in the iTunes App or Google Play Stores. (See QR Code on page 13)

YES. Deposits in both Liberty Bank and UCB are currently insured for up to $250,000.00 or more, depending on the account’s ownership structure. If you have a savings or checking account with both Liberty Bank and UCB, each account, in each bank, will remain fully insured for a 6-month grace period following the merger. Time Deposits (Certificates of Deposit) will be fully insured until the first maturity date after the 6-month grace period. If maturity occurs within the 6-month grace period, the certificate will continue to be covered until the next maturity date if renewed for the same dollar amount and the same terms as the original deposit. For more information, please contact a Banker or call the FDIC toll-free at 1-877-ASK-FDIC (1-877-275-3342), or visit www.fdic.gov/deposit.

YES. Beginning on March 12, 2018, please use our NEW toll-free Liberty Line Telephone Banking number: 1-888-226-5822. In order to enroll in our new telephone banking service, simply call this number and use the last 4 digits of your Social Security Number as your phone link PIN. Should you need assistance using this service, please contact your nearest Liberty Bank location and our bankers will be happy to assist you. Please note: our current telephone banking will convert to an “inquiry-only” mode beginning at 2:00 p.m. on Friday, March 9. You will not be able to make any telephone transfers after this time until the new system is available on Monday, March 12.

YES. You will receive new enhanced statements. All customers with either a checking or savings account will receive a cut-off statement through Sunday, March 11, 2018. Interest-bearing accounts (other than Certificates of Deposit and IRAs) will be paid interest through that date. There will be no monthly service or maintenance fees assessed on this statement. After March 11, 2018, interest-bearing accounts will receive the balance of their March interest on their new Liberty statement. Savings statements are printed quarterly unless required more frequently, based on transaction activity, or if the account is combined with a monthly checking statement. Liberty Bank will continue to offer E-statements (electronic or “paperless” statements) free of charge to all customers. Paper statement production and delivery is $2.95 per month. Please contact a banker to have your checking and/or savings statements combined, and, if you’re not already enrolled, be sure to login to your online banking account to sign up for FREE E-statements.

NO. You will receive all year-end tax reporting forms (for amounts over $10 for deposit accounts and $600 for loan accounts) from Liberty Bank

YES. This transition does not affect the financing terms of your loan. Your loan number will remain the same and you will now have the added convenience of additional locations. For specific loan account questions, you may contact our Loan Servicing Center toll-free at 1-888-822-4087. The mailing address is PO Box 148, Gillespie, IL 62033. You will receive a letter in the mail outlining the complete details of the changes to your loan service provider.

UCB will become the new custodian of all IRA plans as of March 10, 2018. This includes Traditional, Roth & Simplified Employee Pension accounts.

 


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